Last updated: [date]

1. Who this applies to

These terms apply to everyone who uses this site — visitors requesting a repair, registered Customers, repair shop Owners and their Technicians, and anyone browsing without an account. [Company legal name] ("we", "us") operates this platform, which connects customers with independent repair shops; we are not the repair shop and are not a party to the repair itself.

2. Accounts

You can request a repair anonymously (tracked by a code + phone number) or create a Customer account. Repair shop Owners register their own shop, which stays hidden from public listings until an administrator approves it. You're responsible for the accuracy of the information you submit and for keeping your password confidential — use the password reset flow if it's compromised.

3. Repair shops are independent businesses

Shops listed on this platform are independently owned and operated. We do not perform repairs, set repair quality standards, or guarantee any shop's work. Any dispute about the repair itself (quality, timeline, damage) is between you and the shop — use the complaint form to flag issues and our support team can help mediate, but the shop is responsible for the repair.

4. Payments

Once a shop prices your repair, you can pay by cash (in person) or by card through [Square and/or Clover — whichever you've enabled]. Card payments are processed by that third party directly; we don't store your card details. A platform fee of [5%] is recorded against paid transactions for our own reporting — it does not change the price you pay the shop.

5. Refunds

Refund requests go through the shop first. Where a refund is approved, our administrators process it back through the original payment method (Square/Clover) or record it for cash payments. [Add your actual refund window/policy here, e.g. "within 14 days of payment."]

6. Subscription billing (for repair shop Owners)

Listing a shop on this platform requires an active monthly subscription (currently [$20/month]). If a billing cycle goes unpaid past the grace period ([5 days]), the shop is automatically deactivated until payment is made. [Add your cancellation/proration policy here.]

7. Reviews and content

Reviews are moderated before publishing. Don't post anything false, defamatory, or that you don't have the right to share (including photos you upload with a repair request). We can remove content that violates these terms.

8. Limitation of liability

[Standard limitation-of-liability language goes here — this varies significantly by jurisdiction and business structure, so have a lawyer draft this section rather than reusing generic boilerplate.]

9. Changes to these terms

We may update these terms from time to time. [Describe how you'll notify users of material changes.]

10. Contact

Questions about these terms: [support email / contact page link].